Get in Touch
Have a question about our products or want to place a custom order? We'd love to hear from you.
Visit Us
Raigachi Ghat, Rajarhat, Kolkata - 700135, WB, India
Call Us
+91 9123989009
Mon-Sat, 10AM - 8PM
hello@mayaaura.com
We reply within 24 hours
Frequently Asked Questions
Need Help?
Find answers to the most common questions about ordering, delivery, returns, and payments.
Browse our collection, add your favorite products to the cart, proceed to checkout, enter your name,
phone number, email, and address, then click Place Order. A unique tracking link
will be generated automatically.
No. You can shop as a guest. We only ask for your name, phone number, email (optional), and delivery
address during checkout.
After placing your order, you'll receive a unique tracking link. Simply open that link anytime to
check your latest order status.
Orders are usually delivered within 3–7 business days depending on your location.
Yes. We deliver to most cities and towns across India through reliable courier partners.
We accept Cash on Delivery (where available), UPI, Bank Transfer, and other payment methods
mentioned during checkout.
Yes. Returns or exchanges are accepted for damaged, defective, or incorrect products. Please contact
us within 48 hours of delivery.
Yes. Orders can be cancelled before they are shipped. Please contact us as soon as possible.
Yes. Selected products can be customized with stitching. Contact us on WhatsApp before placing your
order.
You can reach us through WhatsApp, phone, or email. Our support team is available Monday to Saturday
from 10:00 AM to 8:00 PM.